We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order, please email us at [email protected] quoting your name, address and order number. We may not accept your order if an item you have ordered is out of stock; if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
Under new regulations for e-commerce businesses you have the legal right to cancel your order within 7 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Your statutory rights are not affected.
You will be given the option to register if you would like to open an account with us on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information will be stored under your own account. We do not store your credit/debit card information on our system at all. We use the very latest encryption technology to ensure that all transactional information is protected to the highest standard.
We would like to keep you up to date on our latest products and promotional offers. If you have agreed to this, when registering, we can inform you about these by email. You will not be sent any unsolicited material unless you indicate that you want to receive details about products and offers when you registered.
Bo Pura Ltd reserves the right to refuse to enter into any type of e-commerce business with any customer who displays improper conduct. Inappropriate language and/or conduct during any type of e-commerce business will result in the termination of such business. We reserve the right to define inappropriate language or conduct.
We do not divulge your personal details to other companies or individuals for their marketing purposes.
Necessary cookies: These are cookies that are essential for our website to work correctly. They may be required for system administration, to prevent fraudulent activity, or for a shopping cart function. These cookies cannot be switched off.
Functionality cookies: These cookies are used to enhance and simplify your user experience. For example, they may remember information about previous choices you have made, remember your password, or allow video or social media content to be properly viewed on the website.
Bo Pura Ltd complies with the Data Protection Act.