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Terms and conditions

  Your Order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order, please email us at quoting your name, address and order number. We may not accept your order if an item you have ordered is out of stock; if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
Cancellation Rights
Under new regulations for e-commerce businesses you have the legal right to cancel your order within 7 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Your statutory rights are not affected. 
Our Privacy Policy
Bo Pura Ltd values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. 
You will be given the option to register if you would like to open an account with us on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information will be stored under your own account. We do not store your credit/debit card information on our system at all. We use the very latest encryption technology to ensure that all transactional information is protected to the highest standard.
We would like to keep you up to date on our latest products and promotional offers. If you have agreed to this, when registering, we can inform you about these by email. You will not be sent any unsolicited material unless you indicate that you want to receive details about products and offers when you registered.
Bo Pura Ltd reserves the right to refuse to enter into any type of e-commerce business with any customer who displays improper conduct. Inappropriate language and/or conduct during any type of e-commerce business will result in the termination of such business. We reserve the right to define inappropriate language or conduct.
Personal Details
We do not divulge your personal details to other companies or individuals for their marketing purposes.
The Bo Pura Ltd online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access and log into your account with your username and password. We will not use cookies without your prior consent so you have the option of choosing whether you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your Bo Pura account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript, you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu. A cookie is a small file that a website transfers to the cookie file of the browser on your device so that the website can remember who you are. We use cookies to help you navigate our website efficiently and to perform certain functions, including site traffic analysis. Cookies may also recognise you on your next log-in and offer you content tailored to your preferences and interests. Cookies do not compromise the security of a website. Some cookies can collect personal information, including information you disclose like your username, or where cookies track you to deliver more relevant advertising content. There are two types of cookies on our sites – “session” cookies that are temporary cookies that remain on your browser only while you’re on our site, and “persistent” cookies, that remain on your browser for much longer.
Necessary cookies: These are cookies that are essential for our website to work correctly. They may be required for system administration, to prevent fraudulent activity, or for a shopping cart function. These cookies cannot be switched off.
Functionality cookies: These cookies are used to enhance and simplify your user experience. For example, they may remember information about previous choices you have made, remember your password, or allow video or social media content to be properly viewed on the website.
Bo Pura Ltd complies with the Data Protection Act.